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Customer Service is our number one priority at Wild Dawg Gear.
100% Satisfaction Guarantee: If you are not COMPLETELY satisfied with your purchase -- for any reason-- return the product within 30 days of date of purchase and we'll issue you a refund for the purchase price, no questions asked.
How do I send back my Exchange or Return? Standard USPS (Postal Service) is fine, however, we recommend that you use some trackable delivery method -- USPS offers Delivery Confirmation for a nominal fee.
Exchange Policy: Wild Dawg Gear accepts exchanges postmarked within 30 days of purchase. Return shipping is the responsibility of the customer. If the new item is more expensive than the original item, your credit card will be charged for the difference. If the new item is less expensive than the original item, a credit will be issued to your credit card. Items must be returned in new condition. Items returned without the original tags still attached or that appear to be worn/used may be subject to a 25% restocking fee. Wild Dawg Gear will ship the exchanged items FREE of charge back to you! Requests for Exchanges not postmarked within 30 days of purchase may be refused.
Return Policy: Wild Dawg Gear accepts returns postmarked within 30 days of purchase. Shipping for returns is the responsibility of the customer. Wild Dawg Gear will issue a refund for the purchase price of the item(s) within 14 days of receipt. Requests for Returns not postmarked within 30 days of purchase will be refused. Wild Dawg Gear will be unable to issue a refund on shipping and handling fees unless the return is a function of an error made on our part of the item received was defective. For damaged or defective merchandise, the total dollar amount of the order will be refunded if a credit is desired in the original form of payment. Refunds will be credited based on the form of payment used to make the original purchase. Gift recipients will receive a non-refundable gift certificate that can be used for online purchases only. For items received as part of our Free Shipping offer, refunds will be reduced to cover original shipping costs.
To provide you with the most efficient return/exchange process, please contact us within 30 days of the receipt of your merchandise. You may telephone us at 1-866-386-4131 or send an email to billing@wilddawggear.com. When returning the item for refund/exchange, PLEASE provide the following information in THE PACKAGE FOR PROCESSING:
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Your name, telephone number and shipping address
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The order ID, size, color, design and quantity of your product being returned.
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If your return is within the 30-day window, please indicate whether you would like a credit or exchange.
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If there is a defect, please provide us with a description of the defect and let us know if you wish us to provide you with a replacement or a credit.
Send package securely wrapped and include your packing slip with the items being returned circled.
The address for all returns and/or exchanges is:
Wild Dawg Gear, LLC
Attn: Returns
29 Bermuda Landing Pl
N Topsail Beach, NC 28460
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